What is conflict?
A process where one party believes another has negatively affected something they care about
What is task conflict?
Disagreement about ideas
What is relationship conflict?
Personal/emotional conflict
(harmful)
How do you reduce relationship conflict?
Emotional intelligence
Team development
Psychological safety
Name six sources of conflict
Incompatible goals
Differentiation ( diff goals)
Interdependence ( parties likely to interfere)
Scarce resources
Ambiguous rules
Communication problems
What are the five conflict handling styles?
Problem solving
Forcing
Avoid
Yielding
Compromising
What is the best style for win-win?
Conflict handling
Problem solving
When is forcing used?
When quick decisons are needed
What is negotiation?
Process for parties try to reach agreement 
Distributive verse integrative negotiation
Distributive= win lose
Integrative= win win
What is BATNA
Best alternative to a negotiated agreement
Why is BATNA importance?
It determines your power
What is key success negotiation?
Information (understanding the other party)
How should concessions be made?
Small, gradual and expect reciprocity
