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Comunicación y atención al cliente

This class was created by Brainscape user Maite Alegría. Visit their profile to learn more about the creator.

By: Maite Alegría
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Decks in this class (4)

Unidad 9: Organización del servicio posventa
Principales funciones del servici...,
Caracteristicas del servicio,
Proceso logistico del servicio al...
20  cards
Unidad 10: Reclamaciones y derechos del consumidor
Que debemos hacer ante una queja,
Metodos para que los consumidores...,
De que dos tipos pueden ser las q...
9  cards
Unidad 11: Marketing e imagen empresarial
Que podemos saber aplicando el ma...,
Orientaciones clasicas del marketing,
Que se busca a traves del marketi...
11  cards
Unidad 12: Conocimiento e investigación del mercado.
Tipos de mercados segun el ambito...,
Tipos de mercados segun el sector...,
En funcion del n de vendedores y ...
6  cards

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Comunicación y atención al cliente

  • Class purpose General learning

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