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ServiceNow: IT Service Management Implementation (San Diego)

This class was created by Brainscape user Patrick Mutchler. Visit their profile to learn more about the creator.

By: Patrick Mutchler
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Decks in this class (7)

1. Incident Management
In the base platform configuratio...,
What is the table that stores inc...,
The incident task table is an ext...
59  cards
2. Problem Management
What tables stores problem records,
The problem task problem_task tab...,
What are the stages in the proble...
32  cards
3. Change and Release Management
What table stores change request ...,
What are the four stages in the c...,
At what stage in the change proce...
68  cards
4. Knowledge Management
What table are the knowledge base...,
What table contains knowledge art...,
What facilitates the publishing a...
20  cards
5. Service Catalog and Request Management
What are the stages in the reques...,
Which request stage notifies appr...,
Which request stage has the fulfi...
68  cards
6. Configuration Management Database
Which role has the ability to cre...,
All technical configuration items...,
Non technical configuration items...
15  cards
7. Know Your Role(s)
0  cards

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ServiceNow: IT Service Management Implementation (San Diego)

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