This class was created by Brainscape user F Z. Visit their profile to learn more about the creator.
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F Z
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Decks in this class (21)
SN Platform Overview
What type of computing infrastruc...,
What are the 4 oob workflows that...,
Where do we manage servicenow hos...
15
cards
Next Experience Unified Navigation
How many entries does the history...,
Where to navigate to modify the n...,
What are the main screen elements...
3
cards
Lists and Filters
What are lists used for,
Can lists be embedded in forms or...,
What is a filter
9
cards
Forms
What does a form display,
What object can we use to create ...,
How can we access a form from the...
18
cards
Task Management
Which field on the incident table...,
Which fields on the problem table...,
Which field on the change request...
25
cards
Notifications
What are the 3 main parts to conf...,
How not to overuse email notifica...,
What can inbound emails do
15
cards
Reporting
Where to navigate to find reports...,
Reports are visible to who by def...,
For a report source type what is ...
12
cards
Knowledge Management
What is a knowledge article,
What are the 4 different options ...,
How can we access knowledge
15
cards
Service Catalog Overview
Where to navigate to see a list o...,
What does the fulfillment process...,
Where to navigate to see and mana...
9
cards
Flow Designer Overview
What is flow designer,
What are the benefits of flow des...,
When is it recommended to use flo...
27
cards
Virtual Agent Overview
What is the purpose of virtual agent,
What type of support tasks can vi...,
Where can virtual agent be available
3
cards
Data Schema
• Identify how data is stored and managed in tables, records, and fields
• Recognize the relationship between base, parent, and child tables
• Evaluate the differences between core and custom tables
• Use the tools provided to navigate table types and schema maps
32
cards
Access Control
What are the levels of security s...,
Au,
What is an access control
21
cards
Catalog Administration
What is service catalog,
What roles are required to manage...,
How the catalog items organized g...
37
cards
Import Sets
What roles are required to manage...,
What is the use of an import set,
Where can i import data from
32
cards
CMDB
Which application provides core f...,
What is the purpose of the cmdb,
What is a ci
27
cards
Platform Scripting
What are plugins,
What is the recommendation before...,
Where to look for available
45
cards
Custom Application Development
Regarding application scope where...,
Can we change the scope of a appl...,
What is the use of scoping
6
cards
Update Sets
What is the purpose of an update set,
How do update sets work,
What happens to older changes in ...
17
cards
Events
What is an event,
What are examples of events,
What happens in the system when a...
12
cards
Instance Stats
What is the stats module used for,
What can we look up with the stat...,
Where to navigate to check the in...
4
cards
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SN
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