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GFOA Compensation and Benefits Practice Test,
BEST PRACTICES: Communicating Health-Care Benefits to Employees and Retirees,
BEST PRACTICES: Sustainable Pension Benefit Tiers
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1.1.3 Identifies/Responds appropriately to patient's fears about their visual welfare,
1.2.1 Understand px expectations & manages situations where these cannot be met,
1.2.2 Communicates with pxs who have poor or non-verbal communications skills, or those who are confused, reticent or who may mislead
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