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ASC181 Office Procedures

This class was created by Brainscape user Hebe Webber. Visit their profile to learn more about the creator.

By: Hebe Webber
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Decks in this class (11)

T1: Importance of Vet Receptionist
The receptionist,
How does a client judge how good ...,
Personal presentation behaviour v...
14  cards
T2: Coordinating and Scheduling Appointments
What may appointments be made for,
What information should you get f...,
What should you do when the booki...
10  cards
T3: Walk-ins, Emergencies and Triage
How would you handle a walk in cliet,
What should you do if a client ph...,
What is triage
8  cards
T4: Patient Discharge and Admission
What admission documentation will...,
What should you have ready at a d...,
All dispensed drugs must be label...
4  cards
T5: Animal medications and the vet nurses responsibility
What are antibiotics,
What are anti inflammatories,
What are anthelmintics
39  cards
T6: Grief Management
Name the 5 stages of grief,
Describe stage 1 shock and denial,
Describe stage 2 anger
9  cards
T7: Customer Service
What do clients expect from any v...,
Factors clients don t appreciate ...,
Clients will also expect prompt s...
9  cards
T8: Providing client advice; animal HEALTH CARE, NUTRITION AND HUSBANDRY
How do you establish the needs of...,
Should the details of advice give...,
Are hand outs and newsletters a r...
22  cards
T9: Providing client advice; products, services and animal BEHAVIOUR
What information do you need to k...,
What is a thundershirt used for,
How does a drinkwell pet fountain...
7  cards
T10: Providing client advice; core health protocols and common DISEASES
Core clinic health preventative r...,
You need to know for every animal...,
What information do you need to k...
26  cards
T11: Clinic procedures and correspondence
Veterinary practices require staf...,
Accounts who creates the invoive,
Payment of accounts what are the ...
17  cards

More about
ASC181 Office Procedures

  • Class purpose General learning

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