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Justin O
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Decks in this class (6)
Key Concepts and Definitions
A set of specialized capabilities...,
The perceived benefits usefulness...,
Defines requirements for services
18
cards
The 4 Dimensions
1 value streams processes2 organi...,
External factors that cannot be i...,
Activities the organization under...
6
cards
The Service Value System
Additional ingredients that give ...,
What does the
2
cards
Guiding Principles
What are the guiding principles,
What is the guiding principle tha...,
What is the guiding principle that
8
cards
The Service Value Chain
Operating model that transforms d...,
What does the p stand for and wha...,
What is a value stream
9
cards
Most Important Practices
A practice is a set of organizati...,
General service technical,
Continual improvement
36
cards
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Business of IT
- Class purpose General learning
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