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Certified Sommelier Exam (CMS 2) flashcards

CCSM-Level 2 SuccessCoaching

This class was created by Brainscape user Kristoffer Blom. Visit their profile to learn more about the creator.

By: Kristoffer Blom
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Decks in this class (12)

Setting SMARTer Objectives
Goals vs objectives what is the d...,
What does smart stand for,
Why set smart objectives
5  cards
Aligning And Communicating Effectively With Sales
Why does misalignment happen,
How to recognize the symptoms of ...,
What s the impact of misalignment...
6  cards
Cultivating Key Internal Relationships
Explain why can t customer succes...,
How can the relationship towards ...,
How can cs help relation to the m...
5  cards
Managing Retention And Driving Renewals
Who owns renewals in the company,
Why is it hard for csms to own re...,
Why is it hard for sales executiv...
6  cards
Increasing Upsells And Expansion
What is up sell where can revenue...,
List the four upsell based revenu...,
What are the main reasons for why...
6  cards
Creating And Managing Customer Advocacy
Explain what customer advocacy is,
What characterises customer advoc...,
What are the two forms of advocat...
5  cards
Managing Bugs, Feature Requests And Workarounds
Describe the differences between ...,
What should a prioritisation alwa...,
What can be done to further under...
4  cards
Learning From Churn
Name four sources for churn,
Provide examples on the financial...,
How to understand churn metrics
5  cards
Responding To Customer Feedback
Explain what voice of the custome...,
Explain what so called moments of...,
What are the components of a voic...
3  cards
Identifying And Managing Risk
Why do you need a risk management...,
When can risk emerge,
How to identify risk early
6  cards
Assessing And Managing Customer Health
What makes a healthy customer,
What are examples of leading indi...,
How can you show list a customers...
9  cards
Maximizing Proactive Engagements
What is capacity planning,
Why is the nature of a csm job ch...,
What does it take to build your o...
6  cards

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CCSM-Level 2 SuccessCoaching

  • Class purpose General learning

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