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Decks in this class (7)
What Is CRM?
What are the pillars of crm 1,
What are the four ps of tradition...,
What is a learning relationship 3
7
cards
Customer Relationships
What characterizes a relationship 1,
Explain the relationship developm...,
What are the two primary relation...
10
cards
Identifying, Differentiating, Segmenting Customers
How would you go about assessing ...,
What are some types of customer d...,
What are the two fundamental diff...
15
cards
Interacting With Customers
What are some benefits of social ...,
What are the three requirements f...,
What is touchpoint mapping 3
3
cards
Privacy, Customer Feedback & Permission Marketing
How can you increase trust betwee...,
What are the four types of mass c...,
How can you customize standardize...
4
cards
Measuring Success In Customer Based Initiatives
How can you grow the customer equ...,
What is meant by return on custom...,
What are value creators harvester...
4
cards
Deriving Value From Customer Analytics
What is the goal of customer anal...,
Describe the customer analysis pr...,
What are the three i s in goodnig...
3
cards
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Customer Relationship Management
- Class purpose General learning
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