- decks
- flashcards
- learners
Decks in this class (10)
Ch 1 - Self-Awareness
Sensitive line 1,
Cognitive style 2,
Ethical decision making 3
42
cards
Ch 2 - Managing Stress and Well-Being
Arguments 1,
Customer complaints 2,
Planning 3
39
cards
Ch 3 - Solving Problems Analytically and Creatively
Creative problem solving 1,
Preparation 2,
Incubation 3
31
cards
Ch 4 - Building Relationships by Communicating Supportively
4 types of communication 1,
Supportive communication 2,
Validating communication 3
21
cards
Ch 5 - Gaining Power and Influence
Determinants of personal power 1,
Expertise 2,
Personal attraction 3
15
cards
Ch 6 - Motivating Others
5 tools to overcome poor performa...,
Ability 2,
Motivation 3
9
cards
Ch 7 - Managing Conflict
Environmental stress 1,
Role incompatibility 2,
An informational deficiency 3
27
cards
Ch 8 - Empowering and Engaging Others
Dimension of empowerment 1,
Positive outcomes of engagement 2,
Task identity 3
11
cards
Ch 9 - Building Effective Teams and Teamwork
Forming stage 1,
Norming stage 2,
Storming stage 3
14
cards
Ch 10 - Leading Positive Change
Milestones 1,
Measures 2,
Metrics 3
16
cards
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Developing Management Skills
- Class purpose General learning
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