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EBS Theory

This class was created by Brainscape user AARTHI ANANTHAN. Visit their profile to learn more about the creator.

By: AARTHI ANANTHAN
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Decks in this class (17)

Chapter 1 - Introduction to Business
What is a business,
What is a need,
What is a want
23  cards
Chapter 2 - Travel and Tourism
What is tourism,
Who are tourists,
What does destinations mean
44  cards
Chapter 2 - Hospitality
What is hospitality,
What are the 2 main categories in...,
What is accommodation
27  cards
Chapter 2 - Retail industry
What is retailing,
Why is retailing important,
It serves customers by
17  cards
Chapter 3 - Introduction to marketing
What is marketing,
How to businesses gather information,
What are the 4 ps
21  cards
Product
What is the marketing mix,
Ask yourself product,
Ask yourself price
18  cards
Price
What is price,
How to price for a product,
What are the 3cs of pricing
12  cards
Place
What is place,
What are 4 different types of loc...,
When deciding on the location on ...
3  cards
Promotion
What is promotion,
Why do businesses use promotion t...,
What are the types of advertising
17  cards
Chapter 5 - communication
What is communication,
What is verbal communication,
What are the things required verb...
12  cards
Personal grooming
What is personal grooming,
Why is personal grooming important,
What are the 7 hygiene habits to ...
3  cards
Chapter 6 - customers service
What is customer service,
When does customer service takes ...,
What are the important factors pr...
21  cards
Approaching customers
What do customers usually do when...,
What is greeting approach,
What is service approach
4  cards
How To Handle A Situatuon With A Customer
What is the first step,
What is the second step,
What is the third step
4  cards
BIG GOALS
What does the b in big goals stan...,
What does the i in big goals repr...,
What does the g in big goals repr...
8  cards
The 3 Cs of Pricing
What is the first c of pricing,
What is the second c of pricing,
What is the third c of pricing
3  cards
Survey methods
What does personal survey refer to,
What is an advantage of personal ...,
What are the disadvantages of per...
3  cards

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EBS Theory

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