Guest Experience

This class was created by Brainscape user QuynhLien VU. Visit their profile to learn more about the creator.

Decks in this class (11)

CONCIERGE
Who is employed in a hotel to hel...,
Who is employed to take care of a...,
Who is employed by a large compan...
57  cards
HOST
Who is the person receives or ent...,
Who isthe face of the,
Who is attached to the facilities...
41  cards
BUTLER
Who is the person that works in a...,
In where that the household is so...,
Several popular hotel groups are ...
17  cards
COMPLAINTS HANDLING
Definition to say to someone that...,
Different terms for complaints re...,
The source of a complaint guest _...
51  cards
ONLINE REVIEWS
Definition a review of a product ...,
Good response ___ improved their ...,
Or in hospitality potential consu...
20  cards
MYSTERY GUEST
Definition who is hired by a comp...,
Why are mystery guests useful 1 t...,
Why use a mg in a fiercely compet...
18  cards
LES CLEFS D'OR ( THE GOLDEN KEY)
Les clefs d or translated as the ...,
Easily identified by the golden c...,
The french section of les clefs d...
15  cards
HOTEL CONCEPTS
Definition a hotel concept is the...,
Concept an ab___ idea a pl__ or i...,
Target markets defined groups of ...
12  cards
AIRHOST/ HOSTESS
Definition 1 a person whose job i...,
Requirements hard skills 1 min ag...,
Requirements soft skills 1 willin...
13  cards
CULTURE AWARENESS
Definition what is sensitivity an...,
Definition aspects that can disti...,
Definition these cultural differe...
14  cards
SECURITY
Definition 1 in hospitality opera...,
The hotel is responsible for prov...,
How many types of security are there
13  cards

More about
Guest Experience

  • Class purpose General learning

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