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joe Moore
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Decks in this class (11)
1.1 - Key Concepts of Service Management
What are the two itil components,
What are the three management pra...,
Itil service value system svs des...
11
cards
1.2 Creating Value with Services
What is cost,
Value,
Organization
8
cards
1.3 Service Relationships
Service offering,
Service relationship management,
Service provision
4
cards
Topic 2 : Guiding Principles of ITIL
What are the 7 guiding principles,
Which guiding principlesall activ...,
Which guiding principles
9
cards
Topic 3 - FOUR DIMENSIONS OF SERVICE MANAGEMENT (2 Questions)
Voip is menoic for what,
What dimension does the following...,
What are factors affecting people...
19
cards
Service Value System
What is a service value system,
The purpose of the svs is to ensu...,
__________ is the means by which ...
8
cards
Service Value Chain
Describe the service value chain,
Service value chain activities re...,
Each activity contributes to the ...
4
cards
Activities of the Service Chain
What is the main purpose of the p...,
What does the improve activity in...,
What is the primary goal of the e...
10
cards
15 ITIL Practices (17 Exam Questions)
It asset,
Event,
Configuration item
26
cards
Dion Practice Tests Missed
What is the purpose of the relati...,
Identify the missing word in the ...,
What is the purpose of the proble...
63
cards
Cyber Vista Exam Missed Questions
Which of the following statements...,
What term is commonly used to ref...,
Which practice can uncover issues...
110
cards
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ITIL 4 Certification
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