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WSET ® Level 4 D2 Business of Wine flashcards

ITIL 4: Direct, Plan, and Improve

This class was created by Brainscape user Michael Hudson. Visit their profile to learn more about the creator.

By: Michael Hudson
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Decks in this class (6)

1. Direction, Planning, and Improvement Foundation (Intro)
Scope of control,
Scope of influence,
Key benefits of planning
29  cards
2. Strategy and Direction
Strategy management,
Strategy management tasks,
Why is it important to plan decis...
13  cards
3. Assessment and Planning
Function of assessments,
5 most common evidence collection...,
7 most common assessment methods
19  cards
4. Measuring and Reporting
What is the goal of management an...,
Measurement,
Metrics
23  cards
5. Continual Improvement
Service value chain,
What is the continual improvement...,
What are the 7 levels of the cont...
14  cards
6. Communication and Organizational Change Management
The 5 principals of good communic...,
Key things to consider in the com...,
Key things to consider in the we ...
21  cards

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ITIL 4: Direct, Plan, and Improve

  • Class purpose General learning

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