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ITIL 4 Foundations

This class was created by Brainscape user Whitney King. Visit their profile to learn more about the creator.

By: Whitney King
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Decks in this class (10)

Module 1: Key Concepts in Service Mgmt.
A means of enabling value co crea...,
A ________ is a configuration of ...,
In a service the ___________ and ...
44  cards
ITIL 4 Foundation Tricky Exam Questions Flashcards
What is service value chain selec...,
How does configuration management...,
Which value chain activity commun...
48  cards
Module 2: Guiding Principles
A recommendation that guides an o...,
What are the 7 guiding principles,
Which guiding principle does this...
30  cards
Module 3: Service Value Chain
Name the six service value chain ...,
The _______ _______ ________ is t...,
The purpose of the service value ...
20  cards
Module 4: General Management Practices
Definition a set of organizationa...,
What is the purpose of continual ...,
Continual improvement is whose re...
16  cards
Module 5: Service Management Practices
The purpose of _________ _____ __...,
The skills and competencies for a...,
A service level ____________ is a...
63  cards
Mock Exam 1
Which of the following is an exam...,
Which value chain activity ensure...,
What are the types of asset manag...
40  cards
Mock Exam 2
Which of the following is an exam...,
How does configuration management...,
How should an organization adopt ...
40  cards
Mock Exam 3
What should be done first when ap...,
What is the definition of warrant...,
Which practice has the purpose of...
40  cards
Mock Exam 4
What considerations influence the...,
What is a means of enabling value...,
Which practice has a purpose that...
40  cards

More about
ITIL 4 Foundations

  • Class purpose General learning

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