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Albert Mohammed
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Decks in this class (18)
ITIL V4
Practice deck for reviewing key concepts
10
cards
Cloud and Agile ITSM
Deck 2
15
cards
Service management, Value, and Value co-creation
Think of ITIL 4 as a master chef's guide to running a successful restaurant. The chef (service provider) needs to understand what dishes (services) customers want, involve them in creating new menu items (value co-creation), and ensure the dining experience (service management) is worth the price (value).
5
cards
Stakeholders
Think of ITIL 4 stakeholders as the cast in a play about IT services. Just like in a theater production, everyone has a role to play, and their interactions create the overall performance.
7
cards
Products and services
Think of ITIL 4's Products and Services like a restaurant experience:
5
cards
The Four Dimension
What are the four dimensions of s...,
Why are the four dimensions of se...,
What can happen if one of the fou...
4
cards
Organisations and People
What does the organisations and p...,
Why is breaking down silos import...,
How does leadership impact the or...
5
cards
Information and Technology
What is the information and techn...,
Name three types of technologies ...,
How does the information and tech...
8
cards
Partners and Suppliers
Name the three forms of cooperati...,
What is the partners and supplier...,
What characterizes a service part...
5
cards
Value streams and processes
What is a value stream in itil 4,
What is a process in itil 4,
What are the benefits of mapping ...
6
cards
ITIL Guiding Principles
Focus on value,
Start where you are,
Progress iteratively with feedback
7
cards
Focus on value
What is the core idea of the focu...,
Who determines what is valuable i...,
What are some forms of value for ...
7
cards
Start where you are
What does the itil 4 principle st...,
Why is direct observation importa...,
What s the role of measurement in...
5
cards
Progress iteratively with feedback
What is the progress iteratively ...,
List three benefits of progressin...,
What is a feedback loop in itil 4
7
cards
Collaborate and promote visibility
What is the itil 4 principle coll...,
Why is collaboration important in...,
What are the risks of poor visibi...
7
cards
Think and work holistically
What does think and work holistic...,
Name the 4 key considerations whe...,
How does think and work holistica...
5
cards
Keep it simple and practical
What s the core idea of keep it s...,
Name three benefits of keeping it...,
What should you consider when sim...
6
cards
Optimise and automate
What does optimise mean in itil 4,
What is automation in itil 4,
What are the 6 high level steps t...
6
cards
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ITIL 4 Simplified
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