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ITIL Certification

This class was created by Brainscape user Gracie Cash. Visit their profile to learn more about the creator.

By: Gracie Cash
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Decks in this class (15)

Beginning Service Management ITSM
Service management service manage...,
Service management organizational...,
Service management organize your ...
3  cards
Learning Objective 1.1 - Be able to Recall the Definition of Service, Utility, Warranty, user, Service Management and Sponsor
Definition of service,
Definition of utility,
Definition of warranty
6  cards
*LEARNING OBJECTIVE 1.2: Describe the concepts of cost, value, organization, outcome of risk, utility, and warranty
Describe the concept of cost,
Describe the concept of value,
Describe the concept of organization
6  cards
1.3 Be able to describe the key concepts of service relationships, including service offerings, service relationship management, service provision, and service consumption.
Service relationships,
Service offerings,
Service relationship management
5  cards
Service Management: Value
Value
1  cards
Service Management: Organizations and People
Organization,
Organization 2 basic roles an org...,
Organization vary in size complex...
4  cards
Service Management: Services and Products
Definition of service,
Product,
Services and products
3  cards
Service Management: Service Offering (Understand)
Service offering understand,
Service offerings can include goo...
2  cards
Service Management: Service Relationships
Service relationship,
Service provision,
Service consumption
6  cards
Service Management - Outcomes
Service,
Outcome,
When the value proposition is goo...
6  cards
Service Management: Costs
Costs,
Costs may be measured in man hour...,
A service provider aims to reduce...
3  cards
Service Management: Risks
Risk,
A service providers goal should b...,
Consumers should contribute to th...
9  cards
Service Management: Utility and Warranty
Utility,
Warranty,
Compare and contrast utility and ...
3  cards
FOUR DIMENSIONS OF SERVICE MANAGEMENT: OBJECTIVE 3.1 Describe the four dimensions of IT Service Mgmt
1 organization people,
2 information technology,
3 partners suppliers
6  cards
Service Value System: Objective 4.1 DESCRIBE the ITIL Service Value System
What the service value system is,
Components that make up the servi...,
Opportunities
6  cards

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ITIL Certification

  • Class purpose General learning

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