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ITIL Certification

This class was created by Brainscape user Gracie Cash. Visit their profile to learn more about the creator.

By: Gracie Cash
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Decks in this class (15)

Beginning Service Management ITSM
Service management service manage...,
Service management organizational...,
Service management organize your ...
3  cards
Learning Objective 1.1 - Be able to Recall the Definition of Service, Utility, Warranty, user, Service Management and Sponsor
Definition of service 1,
Definition of utility 2,
Definition of warranty 3
6  cards
*LEARNING OBJECTIVE 1.2: Describe the concepts of cost, value, organization, outcome of risk, utility, and warranty
Describe the concept of cost 1,
Describe the concept of value 2,
Describe the concept of organizat...
6  cards
1.3 Be able to describe the key concepts of service relationships, including service offerings, service relationship management, service provision, and service consumption.
Service relationships 1,
Service offerings 2,
Service relationship management 3
5  cards
Service Management: Value
Value 1
1  cards
Service Management: Organizations and People
Organization 1,
Organization 2 basic roles an org...,
Organization vary in size complex...
4  cards
Service Management: Services and Products
Definition of service 1,
Product 2,
Services and products 3
3  cards
Service Management: Service Offering (Understand)
Service offering understand 1,
Service offerings can include goo...
2  cards
Service Management: Service Relationships
Service relationship 1,
Service provision 2,
Service consumption 3
6  cards
Service Management - Outcomes
Service 1,
Outcome 2,
When the value proposition is goo...
6  cards
Service Management: Costs
Costs 1,
Costs may be measured in man hour...,
A service provider aims to reduce...
3  cards
Service Management: Risks
Risk 1,
A service provider s goal should ...,
Consumers should contribute to th...
9  cards
Service Management: Utility and Warranty
Utility 1,
Warranty 2,
Compare and contrast utility and ...
3  cards
FOUR DIMENSIONS OF SERVICE MANAGEMENT: OBJECTIVE 3.1 Describe the four dimensions of IT Service Mgmt
1 organization people 1,
2 information technology 2,
3 partners suppliers 3
6  cards
Service Value System: Objective 4.1 DESCRIBE the ITIL Service Value System
What the service value system is 1,
Components that make up the servi...,
Opportunities 3
6  cards

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ITIL Certification

  • Class purpose General learning

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