- decks
- flashcards
- learners
Decks in this class (9)
ITIL Basics
What is itil 1,
What is service strategy 2,
What is service design 3
7
cards
Service Strategy
What is strategy management for i...,
What is financial management 2,
What is service portfolio managem...
5
cards
Service Design
What is design coordination 1,
What is service level management ...,
What is availability management 3
8
cards
Service Transition
What is transition planning and s...,
What is service asset and config ...,
What is release and deployment ma...
7
cards
Service Operations
What is incident management 1,
What is problem management 2,
What is access management 3
9
cards
Continual Service Improvement
What is the 7 step process improv...
1
cards
Terms of Note
What is sla 1,
What does utility refer to as it ...,
What does warranty refer to as re...
13
cards
RACI model
What is purpose does raci serve 1,
What is the r is raci for 2,
What is a in raci for 3
5
cards
ITSN Quiz Questions from End of Lecture
What is itil what are some benefi...,
What are the 5 lifecycle phases i...,
Which lifecycle phase financial a...
18
cards
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ITSN Bootcamp
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