This class was created by Brainscape user Heather Craven. Visit their profile to learn more about the creator.
By:
Heather Craven
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- flashcards
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Decks in this class (39)
Vocabulary
Adjustable drawstring waistband,
Air max 90 shoe,
Alberto salazar
200
cards
Vocabulary Part 2
Vamp,
Velcro,
Vaporknit
15
cards
Basketball--SKU Sports Knowledge
Basketball,
Equipment,
Rules
6
cards
Nike Maxim
Serve athlete,
Create future of sport,
Be on offense always
18
cards
GLAVIRC--Nike Call Flow
Greet,
Listen,
Acknowledge
9
cards
Best Practices
Patience and understanding,
Take ownership,
Showcase your knowledge
7
cards
Service Behaviors
Bbbbbbb,
Listen to learn,
Make it personal
5
cards
Creating Rapport/Connection
Understanding their needs,
Building trust,
Sharing our knowledge
5
cards
Emotions
Pleasant emotion,
Painful emotion,
You feel
3
cards
Nike Membership
What is nike membership,
Am i a nike member,
Is nike membership free
15
cards
How to Create Member in Swoosh Desk
Create profile,
Gather information,
Add membership
6
cards
How To Join directions from LON
Go to nikecom or the nike app if ...
1
cards
Nike Quality Behaviors
Solution,
Connection,
Gear up
6
cards
Intro to Nike Solutions
We got a pdf to print out,
Akb,
Omobo
13
cards
Athlete Knowledge Base & The Huddle
Akb the encyclopedia,
Huddle daily bulletin,
Get help menu faq
3
cards
Nike News Room
Add information here
1
cards
History
Original company name,
First full time employee,
First year company opened
30
cards
Fabrics
Fabric is made up of ______,
Two types of fibers,
Cotton silk and wool are ____ fibers
34
cards
Apparel
Flat seaming,
Flat seam picture,
Plain seam picture
10
cards
Dri FIT & Dri FIT ADV
The what and why,
How it works,
Innovation modifiers
9
cards
Infinalon
The what and why,
How it works,
Infinalon vs traditional spandex
3
cards
Nike Tech Fleece
The what and why,
Nike tech fleece products empower...,
Tri layer fabric
5
cards
Storm-FIT & Storm-FIT ADV
The what and why,
Nike storm fit adv,
Nike storm fit
9
cards
Therma-FIT & Therma-FIT ADV
The what and why,
Nike therma fit,
Nike therma fit adv
10
cards
SWOOSH DESK: ORDER DETAILS (NIKE.COM, US)
The order details claims title is...,
You can expand the order for more...,
Log into swoosh training and prac...
15
cards
WISMO
Where can we find call flow for w...,
First question of wismo,
We always do what while locating ...
25
cards
Phase 5 OMOBO: Order Search and Order Details
There are two ways to access the ...,
From the swoosh desk tool bar,
From consumers profile in an open...
10
cards
Phase 5 OMOBO: Post Purchase Modify a Payment
After an order has been placed th...,
Suspend or activate a payment,
End up on shipping page
12
cards
Phase 5 Price Modifications US
Price modification process cover,
When can i change the price,
Are discounts audited
14
cards
Phase 5 OMOBO: Post Purchase Modify Item Price or Shipping Price
From swoosh deskchoose cancel mod...,
Enter order number
11
cards
Phase 5 Gift Cards
Once you are in client account,
3
cards
Phase 5 Product Vouchers
0
cards
Phase 5 Change or Cancel a Nike.com order
0
cards
Phase 5 OMOBO Cancel an Order
0
cards
Phase 5 Swoosh Desk Consumer Flagging
0
cards
Phase 5 Issuing a Courtesy Promo Code
0
cards
Phase 5 Error Codes
0
cards
Phase 5 Unauthorized Charges
0
cards
https://omobo-train.forge-test.nikecloud.com/
C0123456789
1
cards
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Lets Get After It
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