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MB230 - Customer Service

This class was created by Brainscape user Paolo Gabrielli. Visit their profile to learn more about the creator.

By: Paolo Gabrielli
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Decks in this class (9)

Cases - Work with cases / Get Started
Case
14  cards
Cases - Work with cases / Managing Cases
Managing cases with dynamics 365 ...,
Managing cases with dynamics 365 ...,
Managing cases with dynamics 365 ...
29  cards
Queues - Work with cases / Queues To Manage Case Workloads
Configure entities for queues 1,
Use microsoft dynamics 365 custom...,
Use microsoft dynamics 365 custom...
16  cards
Entitlements - Work with entitlements and SLA / Create and Manage Entitlements
Overview of entitlements 1,
Overview of entitlements 2,
Create entitlement records 3
16  cards
SLA - Work with entitlements and SLA / Manage SLA
Overview of service level agreeme...,
Overview of service level agreeme...,
Sla overview cosa viene descritto...
19  cards
KM - Work with KM / Create knowledge management
Knowledge management overview 1,
Knowledge management overview 2,
Create and define knowledge artic...
21  cards
KA - Work with KM / Use KA to resolve
Enable and configure entities for...,
Enable and configure entities for...,
Enable and configure entities for...
11  cards
Getting started with Omnichannel / Connect and engage with customers with Omnichannel
Introduction to omnichannel for c...,
Introduction to omnichannel for c...,
Use the agent interface 3
19  cards
Routing And Work Distribuition /Connect and engage with customers with Omnichannel
Introduction to routing and work ...,
Introduction to routing and work ...,
Introduction to routing and work ...
16  cards

More about
MB230 - Customer Service

  • Class purpose General learning

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