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Relationship Management

This class was created by Brainscape user Lilly Adams. Visit their profile to learn more about the creator.

By: Lilly Adams
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Decks in this class (11)

importance of first impressions and accurate knowledge when representing the business and self supporting customers
8.1 role and purpose of customer care
5  cards
difference between customer care and customer service and customer wants and needs
What is customer care 1,
What is customer service 2
2  cards
methods and impacts of customer care and how they can be applied...
Stages of the sale process and ke...,
What could aftercare include 2,
Why is product knowledge imortant 3
6  cards
how to manage customer expectations and expected timescales
Strategy 1 communication with cus...,
Strategy 2 monitor competitors 2,
Strategy 3 service legal agreement 3
6  cards
benefits of customer care to the individual and business
What are benefits of good custome...,
Benifits of customer care to the ...
2  cards
current legal requirements when interacting with different types of customers and customer relationships
What is legislation 1,
What is consumer protection act 1...,
What damages under the consumer p...
8  cards
principles of customer service and how it can be maintained
What are the principles of custom...
1  cards
typical procedures used to deal with customer queries, disputes and complaints
What are business procedures for ...,
What are the consequences of not ...
2  cards
proceeses used to promote customer relation and to establish and monitor customer satisfaction
What is customer feedback 1,
How can a business improve as a r...,
What are customer satisfaction su...
10  cards
Definitions/roles, expectations and interrelations of stakeholders (internal and external)
8.2 Roles of different stakeholders
16  cards
impact of different stakeholders on the business
What s the role and impact of an ...,
What s the role and impact of cus...,
What s the role and impact of emp...
12  cards

More about
Relationship Management

  • Class purpose General learning

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