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Salesforce Service Cloud Exam

This class was created by Brainscape user Victor Möller. Visit their profile to learn more about the creator.

By: Victor Möller
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Decks in this class (5)

Industry Knowledge (10%)
What are typical business challen...,
What are typical contact center m...,
What factors influence the first ...
20  cards
Implementation Strategies (15%)
A company would like to implement...,
Certain stakeholders of a company...,
The sales cloud consultant needs ...
13  cards
Implementation Strategies (15%) NON-SCENARIO
What feature license should be us...,
What are some components of a pro...,
Testing including uat sit perform...
9  cards
Service Cloud Solution Design (16%)
How can list view performance be ...,
What features can be used to opti...,
Which api should be used to hard ...
9  cards
Service Cloud Solution Design (16%) SCENARIOS
Cosmic repairs is setting up serv...,
Oeuvre is a global fashion brand ...,
Cosmic service solutions is setti...
14  cards

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Salesforce Service Cloud Exam

  • Class purpose General learning

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