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Service Catalog

This class was created by Brainscape user Desiree Loughmiller. Visit their profile to learn more about the creator.

By: Desiree Loughmiller
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Decks in this class (11)

Service Catalog_Module 1
What is a set of specializedorgan...,
True or false it service manageme...,
What four dimensions does itil de...
24  cards
ITIL 4 Overview
Explain value co creation,
Facilitated integration and coord...,
True or false service value syste...
18  cards
Core Catalog Attribute Definitions
Descriptive label for the service,
The category class assigned to th...,
Describe the service and its scal...
10  cards
ITIL Practice Areas
Sets of organizational resources ...,
True or false practices are more ...,
True or false practices will work...
39  cards
Service Catalog_Module 2
Perceived benefits usefulness and...,
4 key characteristics of value,
True of false service providers n...
27  cards
Service Catalog Management
The purpose of which practice is ...,
Service catalog management scope,
True or false the request catalog...
57  cards
Service Catalog Module_7
True or false service offering li...,
_________ is delivered by managin...,
Customers relationship management...
52  cards
Service Catalog_Module 3
_____________________ consists of...,
_____________ and ___________ co ...,
______ _______ is an organization...
12  cards
Service Catalog Module_4
4 parts of the service definition...,
Steps for defining a service,
True or false defining your servi...
27  cards
Service Catalog_Module 5
3 natures of a service catalog,
Constitutive the service catalog ...,
Constitutive the service catalog ...
40  cards
Service Catalog_Module 6
Who is responsible for the follow...,
What role is similar to being a s...,
The ________ ________ must be fam...
15  cards

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Service Catalog

  • Class purpose General learning

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