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Service Economics

This class was created by Brainscape user Johanna Thomson. Visit their profile to learn more about the creator.

By: Johanna Thomson
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Decks in this class (11)

Lecture 1: service economic and service thinking
Explain co creation,
What is service thinking and why ...,
What is service systems and why a...
12  cards
Lecture 10: value generation through services
What is the impact of it investme...,
What was nicolas carr main points,
Explain the productivity paradox ...
10  cards
Lecture 2: Knowledge intensive business services
What are knowledge intensive busi...,
What are the challenges in managi...,
What is a service
14  cards
lecture 3: creation and sharing of knowledge
What is knowledge management with...,
Which services are especially sus...,
Knowledge perspectives
16  cards
Lecture 4: project and service management
What is a project,
How can is projects be managed an...,
What is a project
12  cards
Lecture 5: Service sourcing
Explain the underlying idea behin...,
Explain the interplay between con...,
Social embeddedness
9  cards
Lecture 6: Distributed Teams and Services
How can an enterprise manage dist...,
Explain the 3 dimensions,
How is control balancing differen...
7  cards
Lecture 7: Services and Competitive Advantage
How can an enterprise understand ...,
How can an enterprise understand ...,
Michael porter
14  cards
Lecture 8: IT-Business Alignment and Services
How must business and is domains ...,
Defining business it alignment,
Explain sam
8  cards
Lecture 9: Services Strategy and Service Level Management
What can be done to improve is se...,
What are the challenges in techno...,
How is service quality measured
12  cards
Lecture 11: Services and the Resource-based View
How can an enterprise determine u...,
When does a firm have competitive...,
Define resources
9  cards

More about
Service Economics

  • Class purpose General learning

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