This class was created by Brainscape user Alex Schmitt. Visit their profile to learn more about the creator.
By:
Alex Schmitt
- decks
- flashcards
- learners
Decks in this class (27)
Ulaga & Reinartz - Hybrid Offerings
The five manufacturer specific re...,
The five man specific distinctive...,
Classification of hybrid offerings
3
cards
Visnjic - Service Business Model Innovation
Three levels of servitization,
Framework,
Results recommendations
3
cards
Kastalli, Van Looy - Servitization
Framework
1
cards
Ringberg - Consumer Cultural Models
The three types of cultural models,
Consumer response firm actions de...
2
cards
Homburg & Fürst - Organizational Complaint Handling
Firms internal approaches to comp...,
Customer justice evaluations,
Main findings
3
cards
Hogreve - Recovery Time Zone
Recovery time zone of tolerance c...,
Framework of recovery time effect...
2
cards
Gregoire - Customer Revenge & Avoidance
Effects of time on revenge avoidance,
Effect of relationship strength o...,
Influence of relationship quality...
4
cards
Lemon & Verhoef - Customer Experience & Journey
Customer experience,
Customer journey process model,
Key elements of analyzing the cus...
3
cards
Ceric - Blueprinting & Benchmarking
Rbt resource based theory,
Advantages of blueprinting benchm...
2
cards
Bitner//Patricio - Service Blueprint
Advantage of service blueprinting,
Strength of service blueprinting,
Components of the blueprint
4
cards
Moeller - Collaborative Value Creation
Collaborative value creation cvc,
Three spheres of value creation,
Types of service offerings
4
cards
Pinho - Value Co-creation In Complex Services
Definition value co creation,
Three types of interdependencies ...,
Value co creation factors
4
cards
Frow, Kennedy - Co-Creation Practises
Service ecosystems,
Typology of co creation practises...
2
cards
Van Doorn - Automated Social Presence
Automated social presence asp,
Framework based on technology inf...
2
cards
Zablah - Shared Frontline Experience
Shared frontline experience,
Sfe framework hypothesis
2
cards
Caic & Odekerken-Schröder - Service Robots
Different service robots,
Functions roles of sar socially a...
2
cards
Sweeney - Effort In Value Co-creation Activities
Evca,
Hypothesis concerning evca
2
cards
Sharma & Conduit - Cocreation Culture
Co creation culture,
Core co creation behaviors,
Supportive co creation behaviors
4
cards
Breidbach - Service Orchestrators
Definition of service orchestrators,
Results of study i,
Results of study ii
4
cards
Verleye - Imbalance In Service Networks
What causes imbalance in complex ...,
Balanced centricity,
Drivers of imbalance in service n...
3
cards
Tax & Wilkinson - Service Delivery Networks
Sdn,
Different types of sdns,
Main differences between dyadic a...
3
cards
Barile, Lusch - Systems, Networks, Ecosystems
Service systems,
Service networks,
Service ecosystems
3
cards
Gaiardelli - Strategic Transition To Service
Capabilities that support the cha...,
Main findings
2
cards
Gebauer, Fleisch, Friedli - Service Paradox
What is the service paradox,
Cognitive phenomena that harm man...,
Key managerial recommendations
3
cards
VARGO & Lusch - Service Dominant Logic
The circle of the service dominan...,
The 5 axioms of sdl,
Definition of service ecosystems
3
cards
Rust & Huang - Service Revolution
What is the effect of it on the d...,
What are the central questions re...
2
cards
Berry - 7 Ideas
What are the seven existing ideas...,
What are the four new ideas of berry
2
cards
More about
Service Management
- Class purpose General learning
Learn faster with Brainscape on your web, iPhone, or Android device. Study Alex Schmitt's Service Management flashcards now!
How studying works.
Brainscape's adaptive web mobile flashcards system will drill you on your weaknesses, using a pattern guaranteed to help you learn more in less time.
Add your own flashcards.
Either request "Edit" access from the author, or make a copy of the class to edit as your own. And you can always create a totally new class of your own too!
What's Brainscape anyway?
Brainscape is a digital flashcards platform where you can find, create, share, and study any subject on the planet.
We use an adaptive study algorithm that is proven to help you learn faster and remember longer....
Looking for something else?
services marketing
- 33 decks
- 525 flashcards
- 6 learners
Decks:
Lecture 1, Book Chapter 1, Book Chapter 2, And more!
Enterprise Risk Management (IFoA ST9)
- 48 decks
- 1312 flashcards
- 145 learners
Decks:
Module 1 What Is Erm, Module 2 Why E Rm, Module 3 Introduction To Risk Taxonomy, And more!
Human Services
- 14 decks
- 1152 flashcards
- 73 learners
Decks:
Summer School Exam 1, Intro To Husr Test1, Casemanagement Test1, And more!
