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wgu itil 4 foundations

This class was created by Brainscape user Andy Frost. Visit their profile to learn more about the creator.

By: Andy Frost
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Decks in this class (6)

Terms
Align the organization s practice...,
Maximize the number of successful...,
Minimize the negative impact of i...
43  cards
Service Value System
Describes how all the components ...,
Guiding principlesgovernanceservi...
2  cards
Service Value Chain
The steps an organization takes i...,
Purpose is to ensure a shared und...,
Purpose is to ensure continual im...
7  cards
Four Dimensions of Service Management
Roles responsibilities leaders ch...,
That necessary for the management...,
Relationships with other organiza...
4  cards
Guiding Principles
O everything should link back dir...,
O assess current state to determi...,
O resist the temptation to do eve...
7  cards
ITIL 4 Foundation Tricky Exam Questions
What is service value chain selec...,
How does configuration management...,
Which value chain activity commun...
47  cards

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wgu itil 4 foundations

  • Class purpose General learning

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