12 Human Behaviour

Question 1

Describe what Motor Programs are

Answer 1

• Motor programs are consciously initiated but automatic thereafter
• Good as they allow focus on other tasks
• Bad as they are prone to errors especially on initiation

Question 2

What are the 3 Jens Rasmussen’s Behaviours, what errors are they prone to and where in the memory are they stored?

Answer 2

• Skill based: Motor programs etc.
• Prone to routine errors:
• Action Slip: Fail to monitor the motor program
• Environmental Capture: Fail to monitor the outcome
• Long Term memory: Procedural memory
• Rules based: Following procedures and rules
• Prone to errors such as missing steps etc.
• Short term / Working and Long term memory
• Knowledge based: Using past experiences and knowledge
• Prone to confirmation bias and frequency bias
• Long term memory

Question 3

What factors effect Behaviour?

Answer 3

• Persuasion
• Conformity
• Compliance
• Obedience

Question 4

What are the three things team members judge each other on?

Answer 4

• Ability (perceived)
• Status
• Role

Question 5

What are two scenarios which lead to the biggest conflict between Status and Role?

Answer 5

• 2 training captains flying together

- Jnr Captain and a Snr 1st Officer

Question 6

What are the key signs that someone has lost situational awareness?

Answer 6

• Asking leading questions
• Departing from standard procedures
• Unusual timings

Question 7

What is something which can be used when a pilot has lost situational awareness?

Answer 7

Auto Pilot

Question 8

What is Motivation?

Answer 8

Motivation is the difference between what a person can do and what a person will do

Question 9

According to Maslow’s Hierarchy of Needs, what are the needs and in what order must they be satisfied?

Answer 9

• Physiological needs
• Phycological / Social needs
• Physiological needs must be satisfied before Phycological or social needs

Question 10

What are the 2 factors in Herzberg’s 2 Factor theory?

Answer 10

• Hygiene factor: Job dissatisfaction

- Motivation factor: Job satisfaction

Question 11

Describe what a persons personality is?

Answer 11

• Who they are
• Stable and resistant to change
• Nature and nurture

Question 12

According to the Hans Eysenck system what sort of person makes the best pilot?

Answer 12

A stable extrovert

Question 13

According to the Hans Eysenck system what sort of person is likely to make the most risky decisions?

Answer 13

Unstable Extrovert

Question 14

What is the best way of determining a persons personality?

Answer 14

Questionnaire

Question 15

According to the Interactive style what sort of person makes the best pilot?

Answer 15

Goal positive, People positive (g+, p+)

Question 16

Give the definition of Attitude and what factors effect it?

Answer 16

• A pre-disposition to act favourably or unfavourably towards something
• Motivations
• Previous experience
• Religion
• Culture
• Media

Question 17

Give the definition of Behaviour and what are the 6 dangerous behaviours with regards to aviation?

Answer 17

• Behaviour = Personality + Attitude
• Anti-authority
• Complacency / Macho / Ego
• Sense of invulnerability
• Arrogance
• Resignation
• Impulsiveness

Question 18

How many people constitute a group?

Answer 18

2 or more

Question 19

What are the bad points of being in a group?

Answer 19

• Susceptible to Group Thinking / Group Mentality
• Become too Cohesive
• Risky Shift

Question 20

What makes a good leader?

Answer 20

• Motivational
• Listens to other options first
• Explains why a decision was made
• Stable Extrovert / G+ P+
• Communication
• Good role behaviour

Question 21

If as a 1st officer you believe you are being treated unfairly when should you address it?

Answer 21

On the ground after the final flight

Question 22

What makes a good follower?

Answer 22

• Express opinions

- But respect decisions when made

Question 23

Describe the parts of the Blake and Moutan Leadership grid

Answer 23

• Impoverished: 0 People, 0 Goal
• Country Club: 9 People , 0 Goal
• Middle of the Road / Organisational: 5 People, 5 Goal
• Authoritarian: 0 People, 9 Goal
• Team: 9 People, 9 Goal

Question 24

Detail the 3 Authority Gradients and state which is the optimum and which is the most dangerous

Answer 24

• Authoritarian: Steep gradient
• The 1st officer can be frustrated and express ‘Scape Goat’
• Laisser-Faire: Even gradient
• Most dangerous gradient
• Self-centred cockpit
• Role reversal
• Synergistic: Shallow gradient
• Optimum gradient
• Mutual trust and respect
• Good communication