Most of your troubleshooting starts with your IP address – Ping your local router/gateway
Determine TCP/IP and network adapter information – And some additional IP details
View additional configuration details – DNS servers, DHCP server, etc.
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2
Q
CMD - ping
A
Test reachability – Determine round-trip time – Uses Internet Control Message Protocol (ICMP)
One of your primary troubleshooting tools – Can you ping the host?
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3
Q
CMD - netstat
A
Network statistics – Many different operating systems
netstat -a – Show all active connections
netstat -b – Show binaries (Windows)
netstat -n – Do not resolve names
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4
Q
CMD - nslookup
A
Lookup information from DNS servers – Canonical names, IP addresses, cache timers, etc.
Lookup names and IP addresses – Many different options
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5
Q
CMD - net
A
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6
Q
CMD - tracert
A
Determine the route a packet takes to a destination – Map the entire path
Takes advantage of ICMP Time to Live Exceeded message – The time in TTL refers to hops, not seconds or minutes – TTL=1 is the first router, TTL=2 is the second router, etc.
Not all devices will reply with ICMP Time Exceeded – Some firewalls filter ICMP – ICMP is low-priority for many devices
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7
Q
Flavors of traceroute
A
Not all traceroutes are the same – Minor differences in the transmitted payload
Windows commonly sends ICMP echo requests – Receives ICMP time exceeded messages – And an ICMP echo reply from the final/destination device – Unfortunately, outgoing ICMP is commonly filtered
Some operating systems allow you to specify the protocol Linux, Unix, macOS, etc.
IOS devices send UDP datagrams over port 33434 – The port number can be changed with extended options – The mechanics of traceroute
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8
Q
CMD - pathping
A
Combine ping and traceroute – Included with Windows NT and later
First phase runs a traceroute – Build a map
Second phase – Measure round trip time and packet loss at each hop