1
Q
Choice:
A
giving customers options
2
Q
Convenience:
A
making life easier for customers,
3
Q
Identifying customers:
A
fi nding out who they are:
their age, gender, incomes, where they live and
what they want.
4
Q
Quality:
A
to a customer quality means getting
what they want, or perhaps better than
expected; some companies use the term
‘customer delight’.
5
Q
A
2.3.2 Working with suppliers
flashcards
Decks in class (36)
# Cards
-
2.3.2 Working with suppliers9
-
1.1.1 The dynamic nature of business15
-
1.1.2 Risk and reward1
-
1.1.3 The role of business enterprise0
-
1.2.1 Customer needs5
-
1.2.2 Market research11
-
1.2.3 Market segmentation4
-
1.2.4 The competitive environment4
-
1.3.1 Business aims and objectives0
-
1.3.2 Business revenues, costs and profits7
-
1.3.3 Cash and cash-flow5
-
1.3.4 Sources of business finance10
-
1.4.1 The options for start-up and small businesses0
-
1.4.2 Business location0
-
1.4.3 The marketing mix0
-
1.4.4 Business plans9
-
1.5.1 Business stakeholders1
-
1.5.2 Technology and business0
-
1.5.3 Legislation and business0
-
1.5.4 The economy and business1
-
1.5.5 External influences0
-
2.1.1 Business growth0
-
2.1.2 Changes in business aims and objectives0
-
2.1.3 Business and globalisation0
-
2.1.4 Ethics, the environment and business0
-
2.2.1 Product0
-
2.2.2 Price0
-
2.2.3 Promotion0
-
2.2.4 Place0
-
2.2.5 Using the marketing mix to make business decisions0
-
2.3.1 Business operations0
-
2.3.2 Working with suppliers0
-
2.3.3 Managing quality1
-
2.3.3 Managing quality12
-
2.3.1 business operations12
-
2.5.1 Organisational structure9
