20 Training

Question 1

Define training

Answer 1

Process that involves increasing the knowledge and skills of workers to enable them to do their job effectively

Question 2

Define induction training

Answer 2

Training given to new employees when first starting a job

Question 3

Define on-the-job training

Answer 3

Training that takes place while doing the job

Question 4

State the different forms of on-the-job training

Answer 4

1. Watching another worker (shadowing)
2. Mentoring
3. Job rotation

Question 5

State the advantages and disadvantages of watching another worker as a form of training

Answer 5

Good insight as to how the job is done if the member of staff is a good and committed teacher

Training may be poor if the member of staff has bad habits or doesn’t work in a good way

Question 6

Define mentoring

Answer 6

Where people with a lot of experience and knowledge help other people at work

Question 7

Define job rotation

Answer 7

Where employees alternate between different jobs during the course of their employment

Question 8

State the advantage of job rotation

Answer 8

Helps to gain a broad knowledge of how the business work, can improve flexibility

Question 9

State the advantages of on-the-job training

Answer 9

1. Output is being produced
2. Relevant because trainees learn by actually doing the job
3. Cheaper than other forms of training
4. Can be easy to organise

Question 10

State the disadvantages of on-the-job training

Answer 10

1. Output can be lost if workers make mistakes
2. May be stressful for worker with others
3. Staff may get frustrated if they are ‘unpaid’ trainers
4. Could be a danger to customers and others, e.g. surgeon or train driver

Question 11

Define off-the-job training

Answer 11

Training that takes place away from the work area

Question 12

State the advantages of off-the-job training

Answer 12

1. Output is not affected if mistakes are made
2. Learning cannot be distracted by work
3. Customers and others are not put at risk

Question 13

State the disadvantages of off-the-job training

Answer 13

1. No output as employees don’t contribute to work
2. Expensive if provided by specialists
3. Some aspects of work cannot be taught off-the-job
4. It may take some time to organise
5. May not be relevant to the business

Question 14

Define supervision

Answer 14

When you supervise (observe) someone or something