You want to run Apple Diagnostics on a Mac and start by pressing and holding the power button.
Which keyboard shortcut should you use when startup options appear?
Possible answers
Press Command-R.
Press and hold Command-D.
Press Command-Option-P-R.
Press and hold Command-Shift-S.
Press and hold Command-D.
Correct. The answer is in Identify and troubleshoot hardware issues with Apple Diagnostics .
What can you detect when you analyze log messages in Console?
Possible answers
Error messages, faults, and anomalies
Malware signatures found by XProtect
Pending macOS updates not yet downloaded
Battery health warnings from System Settings
Error messages, faults, and anomalies
Correct. The answer is in View log messages and reports in Console .
You turn off Location Services to increase privacy. Later, you notice that Maps can find your current location.
Which statement is true about Location Services?
Possible answers
Location Services settings don affect Apple apps.
Some apps require Location Services for full functionality.
Location Services is automatically reenabled by iOS when the device is restarted.
A device management service can automatically block Maps from accessing Location Services.
Some apps require Location Services for full functionality.
Correct. The answer is in Location Services support .
Which information does a system diagnostics report in Activity Monitor include?
Possible answers
Source code for all apps installed on a Mac
Logs and process details collected from a Mac
Step-by-step repair procedures for faulty hardware
Personalized recommendations for macOS upgrades
Logs and process details collected from a Mac
Correct. The answer is in Collect information or quit a process with Activity Monitor .
What should you consider when you use the ping command?
Possible answers
ping works only with IPv4.
ping requires an administrator account on a Mac.
Devices may block ping replies even when they’re online.
You can use the ping command on most wireless networks.
Devices may block ping replies even when they’re online.
Correct. The answer is in Use network tools to test connections .
Which Activation Lock type allows a device management service to enable or disable it directly from the server?
Possible answers
Managed Activation Lock
Automatic Activation Lock
User-linked Activation Lock
Organization-linked Activation Lock
Organization-linked Activation Lock
Correct. The answer is in Manage Activation Lock with a device management service .
Which of these issues can you evaluate with Wireless Diagnostics on Mac?
Possible answers
Difficulty sending emails
Misconfigured DNS entries
Frequent application crashes
Network time protocol values out of sync with network
Difficulty sending emails
Correct. The answer is in Use network tools to test connections .
While restoring an iPad backup from a Mac, you’re notified that an error occurred.
What might resolve the issue?
Possible answers
Keep the iPad unlocked.
Connect the iPad to Wi-Fi.
Reenter the Apple Account password.
Update the iPad to the latest iPadOS version.
Update the iPad to the latest iPadOS version.
Correct. The answer is in Back up an unmanaged iPhone or iPad to a Mac .
Your devices are signed in to both your Managed Apple Account and your unmanaged Apple Account. You try to sign in to your Managed Apple Account on your personal Mac, but you can .
Why can you sign in to your Managed Apple Account?
Possible answers
Your Mac must be supervised through Apple Configurator.
You must first connect your Mac to your organization‚ VPN.
Your organization restricts Managed Apple Account sign-in to managed devices.
Your organization must first convert your Managed Apple Account to an unmanaged Apple Account.
Your organization restricts Managed Apple Account sign-in to managed devices.
Correct. The answer is in Intro to Managed Apple Accounts .
What should you do before you use safe mode?
Possible answers
Run Apple Diagnostics.
Disconnect from networks.
Run Disk Utility from macOS Recovery.
Disconnect peripherals and accessories.
Disconnect peripherals and accessories.
Correct. The answer is in Use macOS Recovery , and Diagnose Mac startup issues .
Which feature is restricted when a device is in Lockdown Mode?
Possible answers
iCloud Backup
App Store apps
Calendar events
Invitations for Apple services
Invitations for Apple services
Correct. The answer is in Security and privacy for iPhone and iPad and Lockdown Mode support .
Fill in the blank.
Managed Lost Mode on supervised iPhone or iPad devices ________.
A. Queries the device location and locks all users out of the device.
B. Uses Find My to protect iPhone or iPad devices that are owned by an organization.Disables a lost or stolen iPhone or iPad device until they are recovered and reenrolled in
C. device management.
D. Temporarily turns on Activation Lock until a lost or stolen iPhone or iPad is returned.
A. Queries the device location and locks all users out of the device.
Which status should you confirm if an error occurs while restoring your device from an iCloud backup?
Possible answers
The encryption status of the backup
The Wi-Fi connection and device power
That Activation Lock is disabled and a passcode is set
That battery level is above 50 percent and a passcode is set
The Wi-Fi connection and device power
Correct. The answer is in Restore an unmanaged iPhone or iPad from an iCloud Backup and Restore iPhone or iPad from a Mac backup .
Which network security setting causes a device that uses a private Wi-Fi address to default to Rotating mode?
Possible answers
Low or no security
IP address filtering
MAC address filtering
WPA2 or WPA3 security
Low or no security
Correct. The answer is in Adjust private Wi-Fi settings on Mac .
Which iPhone setting should you choose to restore iPhone to factory settings?
Possible answers
Return to Service
Reset All Settings
Restore This Device
Erase All Content and Settings
Erase All Content and Settings
Correct. The answer is in Restore an iPhone or iPad .
What‚ the benefit of updating your iPhone or iPad while it‚ in recovery mode?
Possible answers
Disabling Find My and iCloud
Bypassing Activation Lock automatically
Wiping all content and settings from the iPhone or iPad
Reinstalling iOS or iPadOS and keeping data and settings intact
Reinstalling iOS or iPadOS and keeping data and settings intact
Correct. The answer is in Recover an iPhone or iPad .
Which of these processes gives you the ability to allow or disallow starting up from external devices?
Possible answers
Starting up Mac in safe mode
Starting up Mac in Share Disk
Starting up Mac in macOS Recovery
Holding the Option key during startup to choose a volume
Starting up Mac in macOS Recovery
Correct. The answer is in Use macOS Recovery .
Which statement describes the goal of the three layers of malware defense in macOS?
Possible answers
Stopping malware before, during, and after execution
Preventing third-party kernel extension, system extension, and plug-in installations
Replacing third-party endpoint software with XProtect, Gatekeeper, and notarization
Restricting App Store apps to user space, preventing kernel extensions from loading, and removing unsigned applications
Stopping malware before, during, and after execution
Correct. The answer is in Intro to Mac security .
What does Gatekeeper verify when you open an application that wasn downloaded from the App Store?
Possible answers
Whether you downloaded the application in the last 30 days
Whether you digitally signed the application‚ license agreement
Whether the application is validated to work on all current Mac models
Whether the software is from an identified developer, is notarized by Apple, and hasn been altered
Whether the software is from an identified developer, is notarized by Apple, and hasn been altered
Correct. The answer is in Review Gatekeeper security technology and runtime protection .
Fill in the blank.
A Mac Wireless Diagnostics report
A. Helps identify, analyze, and troubleshoot wireless network problems
B. Resets all Wi-Fi settings to their original factory defaults
C. Detects and removes unauthorized devices connected to your Wi-Fi network
D. Configures Enterprise Wi-Fi authentication settings
A. Helps identify, analyze, and troubleshoot wireless network problems
Where on iPhone can you find installed configuration profiles?
Possible answers
Settings > General > About
Settings > Background Configurations
Settings > Privacy & Security > Software
Settings > General > VPN & Device Management
Settings > General > VPN & Device Management
Correct. The answer is in Intro to device management .
How do you access Wireless Diagnostics from the Finder?
Possible answers
Option-click the Wi-Fi icon.
Control-click the Wi-Fi icon.
Click the Wi-Fi icon, then click Settings.
Control-click the Wi-Fi icon, then click the network SSID.
Option-click the Wi-Fi icon.
Correct. The answer is in Use network tools to test connections .
While setting up their new organization-owned iPhone, a user notices that several setup screens don appear.
Which of these is the most likely reason?
Possible answers
The iPhone failed to activate during setup.
The user selected Skip all setup screens
The organization released the iPhone from Apple Business Manager.
The organization‚ device management service is managing Setup Assistant.
The organization‚ device management service is managing Setup Assistant.
Correct. The answer is in Intro to device management .
Which of these apps and services can you access with both an unmanaged and Managed Apple Account?
Possible answers
Health
Find My
iCloud Mail
iCloud Drive
iCloud Drive
Correct. The answer is in Intro to Managed Apple Accounts .