23. Communication & Problem Solving

Question 0

________ means eliminating anything that might distract you or the person whom you are supervising or with whom you are interacting.

Answer 0

Arranging

Question 1

How to facilitate effective communication:

Answer 1

• Arranging the environment for effective communication
• Positioning for effectiveness and safety
• Posturing fir effect and control

Question 2

The first sub-skill of arranging is __________.

Answer 2

*eliminating distractions

Question 3

__________ can enhance your work environment in order to manage more effectively.

Answer 3

Adding attractors

Question 4

________ means placing your body so you are able to observe, listen or perform some physical act.

Answer 4

Postioning

Question 5

The first sub-skill of positioning is ________.

Answer 5

distancing

Question 6

__________ allows you to use the least effort to see the important non-verbal clues and keeps you from being distracted by other activities in the immediate area.

Answer 6

Facing squarely

Question 7

The third sub-skill of positioning is __________.

Answer 7

looking dircetly

Question 8

The first sub-skill of posturing us _________.

Answer 8

standing and sitting erect

Question 9

The second sub-skill of posturing is ________.

Answer 9

eliminating distracting behaviors

Question 10

The third sub-skill of posturing is _________.

Answer 10

inclining forward slightly

Question 11

The intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and/or evaluating information gathered from or generated by, observation, experience, reflection, reasoning, or communication, as a guide to belief and action.

Answer 11

Critical thinking

Question 12

Policing philosophy that promotes and supports organizational strategies ti address the causes and reduce the fear of crime and social disorder through problem-solving tactics and community-police partnerships.

Answer 12

Community policing

Question 13

The essential aspects of critical thinking are:

Answer 13

• Dispositions
• Criteria
• Argument
• Reasoning
• Point of View
• Procedures for Applying Criteria

Question 14

• person fails to observe and use all relevant facts of a problem
• person fails to approach the problem in a systematic step-by-step manner, making leaps in logic and jumping to conclusions without checking them
• person fails to spell out relationships fully
• person is sloppy and inaccurate in collecting information and carrying out mental activities

Answer 14

Four typical reasons for errors in reasoning

Question 15

Methods of good problem solvers:

Answer 15

• positive attitude
• concern for accuracy
• breaking the problem into parts
• avoiding guessing
• activeness in problem solving

Question 16

What are the four steps of the SARA model?

Answer 16

• Scanning
• Analysis
• Response
• Assessment

Question 17

What are the three elements of the crime triangle?

Answer 17

• offender
• victim
• location

Question 18

Aspects of problem-oriented policing agencies:

Answer 18

• Focus on problems of concern to the public
• Zero in on effectiveness as the primary concern
• Be proactive
• Be committed to systematic inquiry as first step in solving substantive problems
• Encourage use of rigorous methods in making inquires
• Make full use of the data in police files and the experience of police personnel
• Group like incidents together so that they can be addressed as a common problem
• Avoid using overly broad labels in grouping
• Encourage a broad and uninhibited search fir solutions
• Acknowledge the limits of the criminal justice system as a response to problems
• Identify multiple interests in any one problem and weigh them when analyzing the value of different responses
• Be committed to taking some risks in responding to problems

Question 19

__% of an officer’s duties involve verbal skills.

Answer 19

97

Question 20

Only about _% of contacts require physical force.

Answer 20

3

Question 21

_% of the time a message is received due to content.
_% of the time a message is received due to voice
_% of the time a message is received due to non-verbals (body language).

Answer 21

• 7
• 33
• 60