What are inputs?
Raw materials, components, skills knowledge used to make goods and services.
What are transformed resources?
Inputs that are changed or converted into something else.
3 types of transformed resources?
- Materials
- Information
- Customer
Why materials count as a transformed resource?
- It is parts , materials that use in production process to produce goods
Why information count as a transformed resource?
- Information use to make plans, control over materials input
Why customers count as a transformed resource?
- Customer satisfaction change from unsatisfied to satisfied when purchase a product
- Customer is important for business because business product goods that fir with customer’s desire
What are transforming resources?
Are activities, resources that used to add value in goods, services
2 types of transforming resources?
- Human resources
- Facilities
What are 4 ways business can add value to their product in transformation processes?
- Physical change
- Transport/ deliver products
- Protection, provide safety for products
- Provided information how to use
What are the 4 V’s?
- Volume
- Variety
- Variation
- Visibility
What are 3 types of production method?
- Job production: Customised product, 1 at a time (Dress)
- Batch production : A few at a time m small group (Bakery)
- Flow production : Standarlise items , make a lot together (Soft drink)
What is volume?
The number of products or service produced by the operation,
What is variety?
How many different models, types of products or services in operation.
What is variation?
The need , demand of a products or service in a certain time (low variation - steady demand, high variation - season demand, sudden change )
What is visibility?
Is hoe visibility of the operation process is shown to customers.
What is gantt chart?
Recorded the number of tasks and estimate time to complete different parts in a project?
What is 2 sequencing and scheduling tool?
- Gantt chart
- Critical Path Analysis
What is critical path time?
- The part with the longest time taken to finish a project
How is technology help business?
Giving business flexibility, allow business to respond to market changes quickly, business can perform multi task.
What is task design?
Design how a task will be completed
What is process layout?
Plan physical layout of business’s office or factory.
What information need for business to assess its operation’s performance?
- Operation costs
- Amount of waste
- Number of defects products
- Quality of products
- Speed of manufacturing, respond to customer request
- Volume of output
What competitive advantage business gain from improving operation process?
- Improve quality
- Improve production speed
- Improve dependability
- Flexibility
- Cost improvements
What are outputs?
- Final products or services that business offer to customers
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1.1 Role of marketing13
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1.2 Influences on marketing7
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1.3 Marketing process9
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1.4 Marketing strategies20
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2.1 Role of Operations management13
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2.2 Influences on operation16
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2.3 Operation processes25
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2.4 Operations strategies30
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3.1 Role of finnacial management4
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3.2 Influences on financial management9
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3.3 Processes of financial management22
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3.4 Financial management strategies20
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4.1 Role of Human resource management7
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4.2 Influences in Human Resource26
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4.3 Processes of human resources management9
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4.4 Strategies in human resource management8
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4.5 Effectiveness of HR management1
