2.4 Internal and External Communication (vocabulary)

Question 1

Definition of communication

Answer 1

The transferring of a message from the sender to the receiver, who understands the message

Question 2

Definition of message

Answer 2

The information or instructions being passed by the sender to the receiver

Question 3

Definition of internal communication

Answer 3

Communication between members of the same organisation

Question 4

Definition of external communication

Answer 4

Communication between the organisation and other organisations or individuals

Question 5

Definition of transmitter/sender

Answer 5

The person starting off the process by sending the message

Question 6

Definition of medium of communication

Answer 6

The method used to send a message, for example, a letter is a method of written communication and a meeting is a method of verbal communication

Question 7

Definition of receiver

Answer 7

The person who receives the message

Question 8

Definition of feedback

Answer 8

The reply from the receiver that shows whether the message has arrived, been understood and, if necessary, acted upon

Question 9

Definition of one-way communication

Answer 9

A message that does not call for or require a response

Question 10

Definition of two-way communication

Answer 10

When the receiver gives a response to the message and there is a discussion about it

Question 11

Definition of formal communication

Answer 11

When messages are sent through established channels using professional language

Question 12

Definition of informal communication

Answer 12

When information is sent and received casually using everyday language

Question 13

Definition of communication barriers

Answer 13

Factors that stop effective communication messages