2.4 Technology Application

Question 1

What are items to be included in the documentation of technology requirements?

Answer 1

• Problem you are trying to solve
• How technology will interact and integrate with other systems
• User stories that summarize common tasks and interaction
• Features and capabilities required to execute desired experience (and rank in order of need)
• Stakeholders and partners who will play a role in selection process
• Assessment of initial obstacles to adoption
• Process and timeline for identification, selection, testing, and implementing

2.4.1

Question 2

What guidelines should be established in a good vendor relationship?

Answer 2

• System training
• Troubleshooting
• Planned enhancements and version control
• Downtime administration
• Disaster recovery

2.4.1

Question 3

True or False:
It’s ok to defer responsibility and decision making of learning technology to IT.

Answer 3

False

IT professionals are the technology experts, but TD professionals are responsible for delivering a right-fit learning and support experience to end users.

2.4.1

Question 4

Who should be invloved in the testing of learning technology?

Answer 4

• TD professionals
• SMEs
• Stakeholders
• End Users (if appropriate)

2.4.1

Question 5

What important considerations and requirements of technology should you hold when determining learning technologies?

Answer 5

• User experience and design
• Workplace context
• Stakeholder management (understand goals of org beyond the basics of L&D)
• Accessibility
• Reporting
• IT regulations

2.4.4

Question 6

True of False:
TD professionals should consider the mix of modalities that will be of greatest value to their audiences when selecting and implementing learning technology.

Answer 6

True

Content can be delivered in many ways, including digital content (e-learning modules, videos, and reference materials), job training, and classroom sessions.
Although the tools may or may not be formally integrated, they all serve as part of a learning ecosystem and must complement one another within the organization’s talent development strategy. For example, even though an authoring tool may primarily be used to build digital content, this content may also be used as part of a blended experience that includes performance support tools or stand-alone communications.

2.4.4

Question 7

Define five contstraint categories that exist between technology and if an outcome can be achieved.

Answer 7

1. Organizational - Shift differential, travel, remote work
2. Individual - Tech skills, language
3. Managerial - Support, Communication channels
4. Technological - Equipment, home office, personal computer use
5. Resource-specific - budget limitations, understaffed workfoce

2.4.4