2.4.4 - Quality Management

Question 1

What is quality?

Answer 1

A product or service which
meets the standards set by
customers

Question 2

3 Advantages of good quality

Answer 2

1. Can charge premium prices
2. USP.Competitive advantage
3. Strengthens brand and reputation

Question 3

What is Quality control?

Answer 3

Checking the product’s quality at the end of the process

Question 4

Benefits of quality control

Answer 4

1. Inexpensive and simple to complete

Question 5

Negatives of quality control

Answer 5

1. Too late to correct faults
2. Wasted resources as product has to be destroyed
3. No focus on the cause for defects

Question 6

What is Quality Assurance?

Answer 6

Inspecting the quality throughout the production process at each stage

Question 7

Benefits of quality assurance

Answer 7

1. Leads to zero defects
2. Customers are assured of quality so repeat purchases

Question 8

Negatives of quality assurance

Answer 8

1. Training and skilled workforce needed
2. May lengthen production process

Question 9

What is Total Quality Management (TQM)

Answer 9

The business has quality at its core of everything

Question 10

Advantages of TQM

Answer 10

1. No paying for inspectors
2. Employees are motivated
3. Zero defects
4. Constant improvement

Question 11

Negatives of TQM

Answer 11

1. Significant training and motivated staff needed
2. Consistent monitoring and control is needed

Question 12

What is Kaizen?

Answer 12

Constant improvement

Question 13

Elements of Kaizen

Answer 13

• TQM
• JIT
• Team work
• Zero defects in products
• High levels of automation and production

Question 14

Advantages of quality management

Answer 14

1. Likely low unit costs
   - Can offer lower prices for competitive edge
2. Can be used for promotional activity and USP
   - Can ease expansion into other markets