3.4.4

Question 1

Define quality

Answer 1

Quality is the extent to which a product meets its customers’ requirements

Question 2

Why is quality important?

Answer 2

Is the key to achieving customer needs

the higher the quality the more valuable it is to customers

Question 3

What are the methods of achieving quality?

Answer 3

1. Training employees in quality procedures
2. Invest in technology
3. Adopt princess is that assure quality
4. Work with high quality suppliers
5. Involve all employees in managing quality
6. Achieve a quality reward/Mark
7. Have a clear understanding of customer needs

Question 4

What are the perspectives on implementing quality management systems?

Answer 4

Quality control being about the product

Quality control being about the process

Question 5

Features of quality control being about the product?

Answer 5

1. Quality check the end of the production process
2. Focus on identifying faults
3. Quality control of the specific role

Question 6

Features of quality control being about the Process?

Answer 6

1. All employees are involved in quality assurance
2. Quality is considered at every step of the production process
3. Focus on continuing improvement of quality

Question 7

What are the difficulties in improving quality?

Answer 7

1. Customers perception of quality is consistently changing
2. Rival-less businesses let quality slip due to lack of incentive
3. Improving quality adds more work, naturally opposed by workforce
4. Measuring quality can be difficult and expensive

Question 8

What are the consequences of poor quality?

Answer 8

1. Recalling products can be extremely expensive
2. Damaged brand reputation
3. Legal costs if customers Sue the company
4. Correcting poor quality can be expensive