344 - IT System Implementation

Question 1

Systems Development Life Cycle

Answer 1

Systems Planning and Selection
System Analysis
Systems Design
System Implementation and Operation

Question 2

Selection of a System/Software

Answer 2

Purpose of the software/system
What is the budget?
Criticality of the project
What resources are available
Form a team
Appraising or selecting the system

Question 3

Pharmaceutical Industry

Answer 3

Wholesales
Manufacturer Direct
Mail and Internet Orders

Question 4

Transferring to a low-cost Distributor

Answer 4

Increase customer service level
Make complex SC decisions
Reduce operational cost
Provide differentiated services to customer

Question 5

What went wrong with FoxMeyer?

Answer 5

Proper selection of software
Need for second opinion
No communication between users and planners
No restructuring of business process
Some testing skipped
Unrealistic Expectations

Question 6

ERP Lessons

Answer 6

Implementing ERP is a major undertaking
Can easily bankrupt a company
Opportunity for great benefits

Question 7

Benefits of ERP

Answer 7

Operational
Managerial
Strategic
IT Infrastructure
Organizational

Question 8

Hidden Costs of Software Installation

Answer 8

Training
Integration and Testing
Customization
Data conversion
Data Analysis
Consultants ad infinitum
Replacing your best and brightest
Implementation never stops
Waiting for ROI
Post ERP depression