1
Q
Types of Quality Indicators
A
- Clinical (pain manage, level of function, re-hospitalization)
- Financial (cost per case)
- Productivity (wait time for appt.)
- Utilization (appropriate level of care)
- Quality (foreign body left in during a procedure)
- Client experience
2
Q
Delphi Technique
A
most popular type of quality indicators “rounds” - held until a group consensus is reached
3
Q
3 popular quality improvement techniques
A
Plan-Do-Study -Act
Six Sigma approach
Lean approach
CCM Certification Made Easy
flashcards
Decks in class (25)
# Cards
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1.1 CM process and Tools15
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1.2 Roles and Functions of CM in Various Settings16
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1.3 Different types of CM settings63
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1.4 CM Benefit Programs15
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1.5 Medicare and Medicaid31
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1.6 CM Reimbursement and Payment Methodologies14
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1.7 Models of Care17
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1.8 Cost Containment Principles18
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1.9 Utilization Management Principles14
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2.1 Interpersonal Communication & Interview Techniques14
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2.2 Health Coaching & Behavioral Change Theories10
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2.3 Client Engagement, Activation, Empowerment, Management12
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2.4 Health Literacy, Psychological & Neuropsych Assessments15
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2.5 Psychosocial Aspects, Family Dynamics, Support, Resources17
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2.6 Behavioral Health Concepts, Crisis Intervention, End of Life32
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2.7 Psychosocial Concepts - Additional Info12
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3.1 Quality and Outcomes8
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3.2 Accreditation Standards and Requirements16
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3.3 Data Interpretation and Reporting4
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3.4 Program Evaluation and Research Methods12
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3.5 Additional Information3
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4.1 Rehabilitation Concepts and Strategies17
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4.2 Rehab Post injury including Work Related6
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4.3 Functional Capacity Evaluation20
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5.1 Ethical, Legal and Practice Standards55
