3.6 managing change

Question 1

what are causes of business change?

Answer 1

• size
• PESTLE
• new ownership
• poor performance
• transformational leadership

Question 2

what are key factors in change?

Answer 2

• size and culture

- speed and timing

Question 3

reasons for resistance to change?

Answer 3

• self interest
• prefer present state
• disagreement
• misunderstanding

Question 4

approaches used to overcome resistance to change?

Answer 4

• educate & communicate
• facilitate & support
• participation & innovation
• manipulate & co-option
• negotiate &bargain

Question 5

what is scenario planning?

Answer 5

• process of a business analysing the current and future environment and anticipate potential risks

Question 6

what does scenario planning involve?

Answer 6

• identify possible trends and future issues
• build possible scenarios
• plan responses
• identify probabilities and most likely scenarios
• put in place plan

Question 7

what steps should a business take in the event of an accident?

Answer 7

1. carry out a business impact analyse

2. put together a recovery strategy