1
Q
Force Field Analysis
A
Force Field Analysis is a theoretical model that determines if businesses should proceed with a proposed change.
2
Q
Driving forces
A
Driving forces are factors affecting the business environment that promote and support business change.
3
Q
Restraining forces
A
Restraining forces are factors that resist a business change or actively try to stop it.
4
Q
Weighting
A
Weighting is the process of scoring and attributing a value to the driving and restraining forces.
- it also first identify them
5
Q
Ranking
A
Ranking involves arranging the forces in order of value and determining the total score of driving and restraining forces.
- change should only be implemented when driving outweigh restraining
6
Q
Implementing a response
A
- strengthen driving forces
- weaken restraining forces
- implement actual change
7
Q
Evaluating the response
A
- determining whether or not the change has been successfully implemented.
- whether further actions need to be taken
- use kpis
