Why are SOPs required in pharmacies?
Because pharmacies are highly regulated, and SOPs ensure safe, consistent, and legally compliant practice.
Who requires pharmacies to have written SOPs?
The GPhC (England, Scotland, Wales) and PSNI (Northern Ireland).
What is the main purpose of SOPs?
To protect patient safety and minimise the risk of errors.
What are SOPs based on?
Current best practice and legal and ethical requirements.
Why is pharmacy highly regulated?
Because mistakes in dispensing or selling medicines can have severe consequences for patients.
How do SOPs reduce the risk of errors?
By ensuring the same logical order of steps is followed every time.
What do dispensing SOPs cover?
The entire dispensing process — from receiving the prescription to collection or transfer to the patient.
What do OTC SOPs ensure?
That patients receive the most appropriate medicine and know how to use it safely.
How do SOPs help maintain public trust?
By ensuring all team members follow the same procedures and provide consistent service.
What must the scope of an SOP include?
The area(s) of work it covers.
What must be included in the stages section of an SOP?
A description of how each stage of the process is carried out.
What must the responsibility section of an SOP state?
Which team member is responsible for each stage of the process.
What additional information might an SOP include?
Key points, warnings, audit mechanisms, or extra guidance.
What must be included in the review section of an SOP?
How it will be updated and the agreed review date.
Who can inspect a pharmacy to check compliance with SOPs?
GPhC or PSNI inspectors.
What can inspectors check during a pharmacy inspection?
Compliance with regulations and whether staff are suitably trained.
Give an example of when you might work outside an SOP.
During a power cut or computer failure requiring handwritten labels.
What should you do if you must work outside an SOP?
Record the instance and inform the responsible pharmacist.
Who can authorise temporary changes to an SOP?
The Responsible Pharmacist.
Why might temporary SOP changes be needed?
Unusual circumstances such as system failures, staff sickness, or holidays.
What is your responsibility regarding SOPs?
Follow them carefully, recognise your limitations, and refer to an appropriate colleague when necessary.
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Date checking18
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Pre-dispensing assessment17
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1. Your pharmacy team20
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2. Why people use pharmacies8
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3. Patient safety24
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4. SOPs22
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5. Effective communication14
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6. Patient centred care9
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7. Introduction to medicines33
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8. The boots healthcare way10
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9. Confidentiality & data protection10
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10. Pharmacy regulations37
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11. The prescription30
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12. Receiving and issuing prescriptions13
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13. Health and safety15
