4.3 - achieving quality production

Question 1

what is quality?

Answer 1

quality means to produce a good or service which meets customer expectations.

Question 2

5 reasons why quality is important

Answer 2

• to establish a strong brand image
• maintain a good reputation
• build customer loyalty
• increase sales
• give a competitive advantage

Question 3

what is quality control?

Answer 3

quality control is the checking for quality at the end of a production process. it uses quality inspectors as a way of finding faults.

Question 4

2 benefits of quality control

Answer 4

• tries to eliminate faults or errors before the customer receives the product or service
• less training is required for the workers as the inspectors are employed to check quality

Question 5

2 drawbacks of quality control

Answer 5

• Identifies faulty products at the end but it doesn’t find out the issue so it is difficult to solve
• as the quality is only checked at the end of the production process, the product may need to be scrapped if it has faults, causing higher cost.

Question 6

what is quality assurance?

Answer 6

quality assurance involves checking the standard throughout at at all stages of the production process by all employees.

Question 7

2 benefits of quality assurance

Answer 7

• tries to eliminate faults or errors at all stages of production, saving costs
• fewer customer complaints

Question 8

2 drawbacks of quality assurance

Answer 8

• expensive to train all employees to check the quality of their own work at each production stage.
• relies on all employees to be committed to checking quality. if one doesn’t, it will impact overall quality.

Question 9

what is total quality management?

Answer 9

total quality management is the continuous improvement of products and processes by focusing on quality at each and every stage of production. it tries to get production right the first time and ‘zero faults’ is the aim.

Question 10

2 benefits of total quality management

Answer 10

• aims for ‘zero faults,’ increasing customer satisfaction
• production costs should be lower as there’s less wastage from faulty products.

Question 11

2 drawbacks of total quality management

Answer 11

• expensive to train all employees to check goods/services
• relies on all employees to be committed to checking their work. if one doesn’t, it will impact the overall quality.