4330-chapter 7

Question 1

1. The lack of conflict in a group can be a sign of a problem because:
   a. Conflict is a normal part of a group’s activity.
   b. Members may be agreeing with each other just to avoid conflict.
   c. When a groups is suffering from groupthink there is no conflict.
   d. All of the above are true.
   e. None of the above are true.

Answer 1

d. All of the above are true.

Question 2

2. A group conflict is “healthy” when it is:
   a. Between individual and group goals.
   b. Focused on task issues.
   c. Caused by faulty communications.
   d. Related to competition over power and resources.
   e. All of the above are examples of healthy group conflict.

Answer 2

b. Focused on task issues.

Question 3

3. Which of the following is an unhealthy source of conflict?
   a. Legitimate differences of opinion about the task.
   b. Differences in values and perspectives.
   c. Poorly run team meetings.
   d. Different expectations about the impact of decisions.
   e. All of the above are examples of unhealthy group conflict.

Answer 3

c. Poorly run team meetings.

Question 4

4. Which of the following statements about managing conflict is FALSE?
   a. Structured communication approaches are useful for dealing with conflicts caused
   by miscommunication.
   b. Negotiations using problem solving approaches are useful for conflicts about
   task issues.
   c. When the conflict is about emotional issues, an outside mediator is often needed.
   d. All group conflicts can be successfully resolved.
   e. All of the above are true.

Answer 4

d. All group conflicts can be successfully resolved.

Question 5

5. Which of the following is a benefit of group conflict?
   a. Conflict can help a group to make better decisions.
   b. Conflict can help a group to overcome obstacles that prevent progress.
   c. Conflict can encourage a group to explore new problem solving approaches.
   d. Conflict can reduce conformity within a group.
   e. All of the above are true.

Answer 5

e. All of the above are true.

Question 6

6. Which of the following is NOT a problem with group conflict?
   a. It can create strong emotions and stress.
   b. It can destroy team cohesion.
   c. It can create future competition between members.
   d. It can hamper creativity .
   e. It can result in negative stereotyping

Answer 6

d. It can hamper creativity .

Question 7

7. Which of the following is TRUE about conflict in work teams?
   a. Relationship conflicts have a positive effect on team performance.
   a. Relationship conflicts have a positive effect on team satisfaction.
   c. Task conflict regarding how to perform nonroutine tasks has a positive effect on performance.
   d. Process conflicts create disagreements about allocation of resources.
   e. It is to be avoided altogether .

Answer 7

c. Task conflict regarding how to perform nonroutine tasks has a positive effect on performance.

Question 8

8. Which of the following is TRUE about task and relationship conflict?
   a. The two are often correlated.
   b. Task conflicts often lead to increased relationship conflicts.
   c. When members have a high degree of trust in each other, task-related conflict is more likely to lead to relationship conflict.
   d. The two are not at all related.
   e. The two are related only on routine tasks .

Answer 8

a. The two are often correlated.

Question 9

9. The approach to conflict resolution that emphasizes both assertiveness (advocating one’s position) and cooperativeness (concern for the other side’s position) is called:
   a. Collaboration.
   b. Confrontation.
   c. Avoidance.
   d. Accommodation.
   e. Compromise.

Answer 9

a. Collaboration.

Question 10

10. The approach to conflict resolution that involves acting aggressively and trying to win is called:
    a. Collaboration.
    b. Confrontation.
    c. Avoidance.
    d. Accommodation.
    e. Compromise.

Answer 10

b. Confrontation.

Question 11

11. The approach to conflict resolution that tries to ignore issues or denies there is a problem is called:
    a. Collaboration.
    b. Confrontation.
    c. Avoidance.
    d. Accommodation.
    e. Compromise.

Answer 11

c. Avoidance.

Question 12

12. What are the two dimensions by which conflict resolution approaches may be analyzed?
    a. Distribution and integration.
    b. Compromise and mediation.
    c. Accommodation and negotiation.
    d. Integration and accommodation.
    e. Compromise and construction.

Answer 12

a. Distribution and integration.

Question 13

13. Which of the approaches to conflict resolution does NOT have the problem of creating winners and losers?
    a. Accommodation.
    b. Confrontation.
    c. Avoidance.
    d. Compromise.
    e. All of the above produces winners and losers.

Answer 13

d. Compromise.

Question 14

14. When possible, teams should use a(n) _____________ approach to conflict resolution.
    a. Collaborative.
    b. Confrontational.
    c. Avoidant.
    d. Compromising.
    e. Accommodating.

Answer 14

a. Collaborative.

Question 15

15. The most important aspect in preparing for group conflict is:
    a. Ensuring a mediator is readily available.
    b. Creating a psychological safe environment.
    c. Avoiding issues of controversy.
    d. Prohibiting negative emotions.
    e. Encouraging feelings about personal issues.

Answer 15

b. Creating a psychological safe environment.

Question 16

16. Preemptive strategies to help avoid conflicts include:
    a. Development of cooperation among members.
    b. Building of trust among members.
    c. Development of team contracts that identify how to handle difficult situations.
    d. All of the above.
    e. None of the above.

Answer 16

d. All of the above.

Question 17

17. When a conflict is resolved using an outside facilitator who does not have the authority to impose a solution, it is called:
    a. Negotiation.
    b. Mediation.
    c. Bargaining.
    d. Arbitration.
    e. Superordinate solution

Answer 17

b. Mediation.

Question 18

18. The use of a third party to intervene to help resolve a conflict:
    a. Is useful because it can allow both sides to make concessions while saving face.
    b. Can help to reduce emotional issues and focus both sides on the issues.
    c. Requires the agreement of both sides in order to work.
    d. May cause each side to harden its position and make compromise more difficult.
    e. All of the above are true.

Answer 18

e. All of the above are true.

Question 19

19. In a constructive conflict, the participants should:
    a. Escalate the conflict using aggressive language.
    b. Avoid participating in arguments.
    c. Try to clarify the areas of agreement and disagreement.
    d. Give in on some points in order to reduce tension.
    e. All of the above are constructive conflict tactics.

Answer 19

c. Try to clarify the areas of agreement and disagreement.

Question 20

20. Which of the following is NOT one of the techniques a facilitator should use to mediate a conflict?
    a. Separate personal issues from the problem.
    b. Focus on the shared interests of all of the parties.
    c. Develop many options that can be used to solve the problem.
    d. Evaluate solution options using objective criteria.
    e. All of the above are conflict mediation techniques.

Answer 20

e. All of the above are conflict mediation techniques.

Question 21

21. Preemptive strategies to help avoid conflicts include:
    a. Development of cooperation among members.
    b. Building of trust among members.
    c. Development of team contracts that identify how to handle difficult situations.
    d. All of the above.
    e. None of the above.

Answer 21

d. All of the above.

Question 22

22. Which of the following is part of the structure for negotiation of conflict?
    a. Separate the people from the problem.
    b. Focus on shared interests of all parties.
    c. Develop many options to solve the problem.
    d. Try again.
    e. All of the above.

Answer 22

e. All of the above.