1
Q
services that are offered following the sale of products
A
after-sales care
2
Q
degree of attentiveness, care, and politeness of staff towards their customers
A
customer care
3
Q
means of transporting goods from a source location to a customer in another location
A
delivery processes, delivery services
4
Q
ways that the business offer different methods of payment to customers for convenience
A
payment methods
5
Q
ways that a service is provided or delivered
A
processes
6
Q
organic or word of mouth marketing information, which spreads quickly using Internet
A
viral marketing
7
Q
average length of time it takes for customers to be served
A
waiting time
Business
flashcards
Decks in class (32)
# Cards
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1.1 - What is a business?20
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1.2 - Types of business entities21
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1.3 - Business objectives20
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1.4 - Stakeholders17
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1.5 - Growth and evolutions25
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1.6 - Multinational companies31
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2.1 - Intro to HR management14
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2.2 - Organizational structure23
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2.3 - Leadership and management12
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2.4 - Motivation and demotivation39
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2.6 - Communication20
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3.1 - Intro to finance4
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3.2 - Sources of finance18
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3.3 - Costs and revenues16
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3.4 - Final accounts23
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3.5 - Profitability and liquidity ratio analysis22
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3.7 - Cash flow15
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3.8 - Investment appraisal10
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4.1 - Role of marketing15
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4.2 - Market planning17
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4.4 - Market Research23
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4.5a - Product28
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4.5b - Price13
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4.5c - Promotion24
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4.5d - Place13
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4.5e - People4
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4.5f - Processes7
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4.5g - Physical evidence2
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5.1 - Introduction to operations management6
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5.2 - Operations methods8
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5.4 - Location14
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5.5 - Break-even Analysis11
