Port 3389 [Windows Pro can use]
- START – Remote Desktop Settings – ON [get IP address of PC]
- START – Remote Desktop Connections – put in IP address [username & password]
- VPN
o Creates a secure tunnel to a private network over internet
o Required to access resources in LAN over internet
o Various protocols can be used: PPTP, L2TP, IPSec, Open VPN, SSL-VPN
- RDP
o Used to connect to a Windows desktop over the network
o A VPN connection should always be used
o Never expose port 3389 to public internet
- VNC = Virtual Network Computer
o Is like RDP but multiplatform
o Local screen still visible
o Useful to demonstrate to user
o Can reveal confidential data
o Available on Windows, Linux, or MacOS
- SSH
o Provides a secure command line to remote system
- RMM = Remote Monitoring & Management
o Used by technician to connect to a computer
o Locally installed agents that can be accessed by a management service provider
o LogMeIn / Team Viewer
- MSRA = Microsoft Remote Assistance = Quick Assist
o A feature that allows users to view / control a remote Windows computer over a network or internet to resolve issues without directly touching
o NO port needs to be open necessary
o Give assistance to someone & see the screen
- Third-Party Tools
o Screen sharing software
o Video conference software
o File transfer software
o Desktop management software
-
1.1 – Operating System Basics14
-
1.1 – Windows Upgrades2
-
1.1 – Different Versions of Windows 102
-
1.2 – Administrative Commands12
-
1.2 – Copy Commands5
-
1.2 – Disk Management Commands10
-
1.2 – Navigating Commands13
-
1.2 – Other Network Commands7
-
1.2 – Ping & ipconfig13
-
1.3 – Disk Tools5
-
1.3 – The Registry6
-
1.3 – Event Viewer3
-
1.3 – Microsoft Management Console2
-
1.3 – System Info & Configuration9
-
1.3 – Task Manager6
-
1.3 – Useful Snap-ins7
-
1.4 – Windows Control Panel Options15
-
1.5 – Windows Setting Applications12
-
1.6 – Configure Firewall Rule2
-
1.6 – Network Connections: Client Network Configuration6
-
1.6 – Network Connections: Establish Network Connections7
-
1.6 – Shared Resources8
-
1.6 – Workgroup vs Domains5
-
1.7 – Installing Applications10
-
1.8 – Different Operating Systems7
-
1.8 – File System Types: Windows6
-
1.8 – EOL & Concerns2
-
1.8 – File System Types: Non-Windows3
-
1.9 – Installing Windows on a Physical Computer1
-
1.9 – Installing Windows on a Virtual Box1
-
1.9 – Installation Types: Boot Methods8
-
1.9 – Installation Types - Types of Installation7
-
1.9 – Creating & Managing Partitions8
-
1.10 – Mac OS Features5
-
1.10 – Mac OS System Preferences7
-
1.10 – Mac OS Features13
-
1.11– Linux Interface5
-
1.11 – Linux Setup [TOOLS]3
-
1.11 - Linux Commands27
-
1.11 – Ownership in Linux & Mac10
-
1.11 – Managing Linux Permissions5
-
1.11 – Update Linux Commands6
-
2.1 – Physical Security Controls5
-
2.1 – Physical Security12
-
2.1 – Logical Access Control10
-
2.1 – Mobile Device Management6
-
2.1 – Active Directory9
-
2.1 – Logical Access Control [Authentication]6
-
2.2 – Wireless Encryption Protocols4
-
2.3 – Types of Malwares12
-
2.3 – Preventing Malware5
-
2.4 – Social Engineering11
-
2.4 – Threats18
-
2.4 – Common Vulnerabilities5
-
2.5 – Windows Security Settings4
-
2.5 – Encrypting in Windows7
-
2.6 – User Security Settings1
-
2.6 – Workstation Security Best Practices4
-
2.7 – Mobile Device Security11
-
2.8 – Data Destruction4
-
2.9 – SOHO Router9
-
2.10 – Browser Security5
-
3.1 – Common OS Issues11
-
3.1 – Fixing Windows8
-
3.1 – Utilities for Fixing Windows9
-
3.2 – Common Security Issues9
-
3.3 – Malware Removal Steps7
-
3.4 – Mobile Device Issues12
-
3.5 – Mobile Security Issues2
-
4.1 – Common Network Documentation7
-
4.1– Ticketing & Asset Tracking4
-
4.2 – Change Management2
-
4.3 – Backups8
-
4.4 – Safety Procedures3
-
4.5– Environmental Controls3
-
4.6 – Incidents & Regulations9
-
4.7 – Professionalism10
-
4.8 – Scripting7
-
4.9 – Remote Access8
