5 - Registrations

Question 1

what is preregistration activities for

Answer 1

to accelerate registration process,

uses info from reservation process for reservation record

Question 2

Room status discrepancies

Answer 2

a situation in which the room status in the housekeeping department is different from the room status in the front desk.

Question 3

Room Rate plans

Answer 3

1. European - room only
2. Continental - room + light bfast
3. American - room + 3meals
4. Modified American - room + bfast + lunch/dinner
5. All inclusive - room + 3meals + hotel actvities

Question 4

special room rates

Answer 4

1. Commercial rate
2. Complimentary rate
3. Group rate
4. Family rate
5. Day rate
6. package plan rate
7. frequent traveler rate

Question 5

method of payment

Answer 5

cash, payment card, direct billing, special promotions

Question 6

deny accommodations under 3 reasons

Answer 6

1. guest disorderly conduct
2. no rooms available
3. guest inability or unwillingness to pay

Question 7

what is walking

Answer 7

turning away guests to another hotel due to lack of rooms

Question 8

before turning away guest, FO manager should…

Answer 8

1. review room status report and arrival list to ensure full occupancy
2. conduct accurate room count
3. compare room status report and check for discrepancies.
4. contact inhouse due outs
5. verify rooms that are “ out of order”
6. identify if rooms if are preblocked