8. Problem-Solving

Question 1

8.1 - What would you do if you encountered a safety issue during commissioning?

Answer 1

• Stop work immediately and ensure the safety of yourself and other personnel, informing others to stop their operations.
• Assess the situation, evaluating the nature and extent of the safety issue and evacuate the area if necessary.
• Notify the relevant personnel i.e. deputy site manger, HSE, authorised engineer. Communicate the issue clearly, informing them of the issue, the location and what is affected.
• Document the incident and report it. Record details of the safety issue, time, location and circumstances surrounding.
• Await instruction from relevant notified person.

Question 2

8.2 - If a client is unhappy with a commissioning outcome, how would you handle the situation?

Answer 2

• Arrange a meeting to discuss client concerns and allow them to express their feelings.
• Validate their concerns and acknowledge their feelings, taking their feedback seriously.
• Clarify their concerns and understand the specifics of their dissatisfaction. This can help pinpoint the root cause of the problem. Apologise and take responsibility if necessary.
• Propose solutions and try to come to a resolution. Ensure the client is happy with the solution before implementing.
• Maintain communication with regular updates to build trust and ensure the client feels valued.
• Learn from the experience and reflect, this can help prevent similar issues in the future.