To which element of the BPM lifecycle does Process-Aware Information Systems belongs?
Process implementation
What are the 2 major categories of PAIS?
domain-specific
domain-agnostic
What’s an automated business process?
process that is automated in whole or in part by a software system, which passes information from one participant to another for action
Name 4 domain-specific PAIS
ERP: Enterprise resource planning
CRM: Customer relationship management
SCM: Supply chain management
PLM: Product lifecycle management
Name 3 domain-agnostic PAIS
Issue tracking systems (Jira)
Document Management Systems (DMS)
Business process management systems (BPMS)
Name the 4 BPMS types:
Production workflow systems: explicitly defined process descriptions captured in process models
Case management systems: implicit process models are used, which capture a conventional flow and from which users can deviate (unless this is explicitly prohibited).
Ad-hoc workflow systems:
- Allow on-the-fly process definitions that can be created and modified the latter is possible even if there is already a predefined process to deal with a specific case type;
- Two major requirements: system users need to (1) be aware of the processes in which they operate and (2) have access to sophisticated process modeling tools (and be capable of modeling).
Groupware systems:
Two underlying principles are that users are enabled to (1) easily share documents and information and (2) directly communicate with other users
What are 4 advantages of using BPMS systems?
- Workload reduction
- Flexible system integration
- Execution transparency
- Rule enforcement
What are the 5 components of a BPMS architecture?
Draw the diagram
- Execution engine: creates executable process instances & monitors progress of different cases
- Process modeling tool
- Admin and monitoring tools: administrate all operational matters. are equipped with with process monitoring functionality. Keeps record of execution logs
- Worklist handler: Also called “Inbox”. process participants are offered work items and commit to these
- External service
Check notes
What are some of the challenges of BPMS?
Technical:
- General design of existing applications
- Lack of process awareness
Organizational:
- Balancing of stakeholder interests
- Dynamic nature of organizations
- Staff concerns and fears
What’s the “well known gap”? Why it happens?
Is the gap between the “to-be” process models & executable process models
It happens because:
- domain experts vs it experts
- understandable by humans vs machines
- room for interpretation vs unambiguous
Which is the 5 step method for turning process models into executable ones
- Identify the automation boundaries
- Review manual tasks
- Complete the process model
- Bring the process model to an adequate level of granularity
- Specify execution properties
