Acronyms Flashcards by Krystel Grauvogl

Q

HEAT

A

Hear out
Empathize
Apologize
Take action

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Q

STAR

A

Situation
Trouble
Action taken
Resolution

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Q

UDAS

A

User
Data
Application
System
Purpose: Identify root cause

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Q

IDEAL

A

Identify
Define
Explore
Act
Look Back

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